Questions from dealers
LEGITIMATE QUESTIONS.
STRAIGHT ANSWERS.
The things we're asked most often. Search for a word or choose a topic: we'll start with what you need.

Who can register?
B2B Access
Only businesses with a valid VAT number: gift shops, stationery shops, tobacconists, toy shops, e-commerce sites, and large-scale retail outlets. Your VAT number is automatically verified, and your account is activated within 24 business hours.
Find out how to request access ↗How do I see the prices?
B2B Access
The reserved price list is visible after registering with your VAT number and approving your account. These are wholesale prices reserved for resellers.
Request access to the price list ↗Is there a minimum order?
Orders and prices
Sì: 150 € + IVA per ordine. Ogni articolo ha la propria confezione minima, indicata sulla scheda prodotto. Si ordina rispettando minimi e multipli mostrati nel portale.
View the catalog ↗How do prices and VAT work?
Orders and prices
Catalog prices are net and are shown with "+ VAT." The applicable rate depends on the company's information and is shown in the cart and order confirmation. The final total is verified on the portal before confirming.
View Cart ↗Is there a discount if I buy multiple packs?
Orders and prices
The portal offers quantity discounts on eligible items: 5% off for 3 packs and 8% off for 5 packs. The quantity limits are indicated on the product page. Any promotions and their cumulative effects can be viewed in the portal summary before confirming.
Prices and product sheets ↗How can I pay?
Orders and prices
Il portale prevede carta, PayPal, bonifico bancario anticipato e, per le spedizioni in Italia, il contrassegno: paghi alla consegna al corriere, con assegno intestato a Jacob S.r.l. o in contanti, con 5 € in più sul totale per la gestione del corriere (si sceglie al pagamento). Al momento dell’ordine vengono mostrati i metodi effettivamente disponibili. Per il bonifico trovi coordinate e causale nel portale.
Review the minimum order ↗Can I place an initial test order?
Orders and prices
Il minimo di 150 € + IVA permette di comporre un primo assortimento rispettando le confezioni minime dei singoli articoli. Puoi scegliere le referenze più adatte al tuo negozio e poi riassortire dallo storico ordini.
How reordering works ↗How do I evaluate the margin on products?
Orders and prices
On the page, you'll find the wholesale price and the recommended retail price. The comparison must be made item by item, considering the terms and conditions applied on the portal. The markup depends on the product and the resale price.
View a product sheet ↗How much does shipping cost?
Shipping and assistance
Shipping throughout Italy, including islands, usually within 48-72 working hours, with a shipping fee of 5% of the net merchandise. For deliveries outside Italy, a surcharge of 10% of net merchandise of the order: the cart calculates it and you see it as a separate line before paying, never after. Any shipping promotions are indicated in the cart.
Let's talk about your destination ↗What if an item arrives defective?
Shipping and assistance
Inspect the goods upon arrival and report them to us immediately, including your order number and photos of the problem. Together, we'll arrange a replacement, refund, or credit, as set forth in the General Terms and Conditions of Sale.
Read the terms and conditions ↗Do I receive the invoice?
Shipping and assistance
Yes, each order includes an invoice made out to the company details associated with your VAT number. The billing information is the same as your customer information on the portal.
View your personal details ↗Can I resell online? Can you provide me with photos and materials?
Photos and online sales
Yes. From your order history, you can download professional photos of your purchased items and product data, including descriptions and barcodes. The materials are designed for e-commerce, marketplaces, and social media.
Open history and materials ↗Do you do dropshipping?
Photos and online sales
No: we sell wholesale to those who keep their merchandise in their stores or in their own e-commerce warehouse. We do not ship to the end customer on behalf of the retailer.
Tell us how you work ↗Do I have an exclusive area?
Corners and collaborations
We do not grant exclusive rights to our B2B catalog. If you have a more specific project for your city, we can discuss it through our corner and franchise programs.
Discover corners and franchises ↗Can we do more together?
Corners and collaborations
In addition to wholesale supplies, we can also create a WILLY corner in your store or franchise. The dedicated page contains information about the project.
Discover the corner and franchising project ↗How is it different from Faire or Ankorstore?
Corners and collaborations
The catalog is also available on Faire and Ankorstore. On the B2B portal, you buy directly from us and speak to the same people who prepare your order. The terms and conditions of the direct channel can be found on the portal.
Meet WILLY ↗NO ANSWER
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READY TO REFURBISH?
LET'S GET TO THE HEART OF THE MATTER.
Free registration · Access reserved for VAT-registered resellers.
